MENU
US | USD
US | USD
-
- Benchtop Centrifuges
- Floor-Standing Centrifuges
- Refrigerated Centrifuges
- Microcentrifuges
- Multipurpose Centrifuges
- High-Speed Centrifuges
- Ultracentrifuges
- Concentrator
- High-Speed and Ultracentrifugation Consumables
- Accessories
- Tubes
- Plates
- Device Management Software
- Sample and Information Management
No results found
Search Suggestions
epMotion® Service-Report
- The service report contains information on the selected device and the last ten applications that ended with an error message.
- The service report is exported as an encrypted file.
- Please contact your responsible epMotion specialist or Eppendorf technician before creating a service report.
Read more
Read less
Instructions how to create a service report:
Read more
Read less
- On the epBlue start screen, open the "Report" application.
- Select the device from the "Used Devices" list.
- Press the "Create Service Report" button.
- Individual applications can be excluded from the export, as appropriate.
- Press the "Export" button.
- Select the destination folder.
When creating the service report on an EasyCon, a USB stick must be connected. The file name cannot be changed. The file name consists of the date, time, and serial number of the device.
- Press the "Save" button.
The selected applications are exported as an encrypted file.
Read more
Read less
Instructions how to send a service report:
Read more
Read less
Region America
Region America
Option 1
(MultiCon is connected to the Internet):
Option 2
(MultiCon/EasyCon is not connected to the Internet):
(MultiCon is connected to the Internet):
- Upload the file to the following link
- Contact your epMotion support
Option 2
(MultiCon/EasyCon is not connected to the Internet):
- Transfer the file from your MultiCon/EasyCon to a computer with Internet access (e.g., via USB stick).
- Upload the file to the following link
- Contact your epMotion support.
Read more
Read less
Region Europe
Option 1
(MultiCon is connected to the Internet):
Option 2
(MultiCon/EasyCon is not connected to the Internet):
(MultiCon is connected to the Internet):
- Upload the file to the following link
- Contact your epMotion support
Option 2
(MultiCon/EasyCon is not connected to the Internet):
- Transfer the file from your MultiCon/EasyCon to a computer with Internet access (e.g., via USB stick).
- Upload the file to the following link
- Contact your epMotion support.
Read more
Read less
Region Asia, Pacific, Africa
Option 1
(MultiCon is connected to the Internet):
Option 2
(MultiCon/EasyCon is not connected to the Internet):
(MultiCon is connected to the Internet):
- Upload the file to the following link
- Contact your epMotion support
Option 2
(MultiCon/EasyCon is not connected to the Internet):
- Transfer the file from your MultiCon/EasyCon to a computer with Internet access (e.g., via USB stick).
- Upload the file to the following link
- Contact your epMotion support.
Read more
Read less